If something has not worked the way it should, we would rather hear it than not. This page sets out how a complaint is handled and how long each stage takes.
Fill out the complaint form with all relevant details about your issue.
We will acknowledge your complaint within 24 hours with a reference number.
Our team will investigate your complaint thoroughly and gather all relevant information.
We aim to resolve all complaints within 15 business days and will keep you updated.
info@vaulltix.com
Vaulltix Inc., 422 Richards St., Suite 170
Vancouver, British Columbia V6B 2Z4, Canada
If you are not satisfied with how we have handled your complaint, you may escalate your concerns to:
Financial Consumer Agency of Canada (FCAC)
Website: www.canada.ca/en/financial-consumer-agency.html
Phone: 1-866-461-3222