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who can actually help.

Start a chat on this page during support hours — 8:00 AM to 5:00 PM Mountain Time, Monday to Friday — and an agent will answer in the same window. Outside those hours the same box takes a message and the team replies by email when they open.

A photo ID to verify your identity, and for a business, the company details plus the people who own or control it and documents to back them up. You can create the account first; verification has to be finished before it can hold money.

35 currencies, including CAD, USD, GBP, EUR, AUD, SGD, AED and INR. These are balances you keep, not just currencies you can send to — you can receive into them, convert between them and spend from them.

Limits depend on your account and how far verification has got, so rather than quoting a figure that may not be yours, they are shown in the app under Profile and then Limits. If you need them raised, ask on chat and we will tell you what is required.

Check the transfer in your transaction history first, since the status there shows which stage it has reached. If it looks stuck or the status has not changed, start a chat with the transaction reference and an agent can look at the payment directly.

No. Vaulltix is a financial technology company registered as a Money Services Business with FINTRAC (Registration No. C100000392). Banking services are provided by licensed banking partners, and customer funds are held in segregated accounts with regulated financial institutions.